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Success Story

Services: Enterprise Applications​

Technology Platform: ITAM, SAM, BCM

Industry/Domain: Automotive

Tech-Driven Operational Excellence in the Automotive Sector

Client: One of the USA’s top multinational automotive companies operating in the AMS region, with a workforce of over 100,000 employees. The company is committed to optimizing service delivery and investment control across global operations.

 

Business Requirements​

Driving enterprise efficiency and managing IT assets at scale demanded a plan to:​

  • Service Delivery Visibility
    • Visualize end-to-end service delivery from demand to operations
    • Improve tracking and management across departments
  • Cost Optimization & Risk Management
    • Control application portfolio investments
    • Reduce operational and financial risk
  • Strategic Growth Enablement
    • Support future growth through optimized asset positioning
    • Enable centralized service delivery insights

 

Consulevent’s Solution

  • Branded ServiceNow Implementation
    • Rolled out a custom ServiceNow instance to deliver 360° service visibility
    • Unified operations across demand, fulfillment, and support
  • Rolled out a custom ServiceNow instance to deliver 360° service visibility
    • Enabled tracking of both hardware and software across distributed locations
    • Established a centralized lifecycle management approach

 

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