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Success Story

Services: Enterprise Applications​

Technology Platform: ITSM, Integration Hub, Virtual Agent, Citrix Virtual Apps and Desktops

Industry/Domain: Healthcare

Automating Virtual Application and Desktop Session Resets

Client: A major healthcare provider operating across North and South Carolina and Georgia, USA, with 35,000 employees. The organization aimed to minimize IT incident resolution times and restore access to critical workplace tools.

​

Business Requirements​

To minimize downtime and empower end users with faster resolutions, the client set out to:​

  • Accelerated Session Resets
    • Accelerated Session Resets
    • Minimize disruption to workflows caused by session failures
  • Incident Volume Management
    • Automate repetitive manual interventions by IT staff
    • Reduce delays in clinical workflows, diagnostics, and treatment
  • Self-Service Enablement
    • Provide employees with tools to resolve session issues independently
    • Improve service experience through conversational interfaces

 

Consulevent’s Solution

  • Virtual Agent Automation
  • ITSM & Integration Hub Deployment

 

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