ITOps Copilot
AI-powered incident triage and resolution — live in Microsoft Teams or a dedicated Web UI, connected to your existing IT stack.
AI-powered incident triage and resolution — live in Microsoft Teams or a dedicated Web UI, connected to your existing IT stack.
ITOps Copilot is Consulevent’s AI-powered IT operations assistant that helps engineers triage incidents, surface past resolutions, and run operational analytics — all through a natural conversation in Microsoft Teams or a dedicated Web UI. Connected to ServiceNow for live incident data, Azure AI Search for knowledge retrieval, and Snowflake for analytics, the copilot gives engineers exactly what they need in the moment — without leaving the chat, opening a dashboard, or writing a query.
Designed for enterprise IT teams across any industry, ITOps Copilot is fully configurable — incident categories, SLA thresholds, resolution terminology, and runbook sources are all set per deployment. It integrates with the tools your team already uses and can be live in weeks. Consulevent handles the full implementation — from ServiceNow and Snowflake integration to deployment, UAT, and engineer onboarding.
Consulevent’s AI-powered IT operations assistant — deployed inside Microsoft Teams or a dedicated Web UI.
Connects to ServiceNow (live incidents), Azure AI Search (knowledge & runbooks), and Snowflake (analytics).
Fully configurable per client — categories, SLA thresholds, terminology, and data sources set per deployment.
Supports incident analysis, knowledge search, operational analytics, and runbook retrieval in a single conversational session .
Transform IT operations with AI-driven intelligence, automation, and deep system integrations—enabling faster incident resolution, smarter decision-making, and scalable operational efficiency.
Incident Analysis & Triage
Knowledge Search & Resolution History
Operational Analytics
Runbook & SOP Retrieval
Multi-Incident Comparison
Session Memory & Context Retention
ServiceNow Deep Links
Contextual Follow-Up Suggestions
Configurable Client Taxonomy
Platform Integrations
ITOps Copilot Service Offerings
Horizontal Use Cases
We build strong usecases that will make your work easy.
Instant incident triage
Classify severity, identify root cause, and get remediation steps without leaving Teams.
Resolution knowledge retrieval
Surface how similar incidents were resolved across your full incident history.
Operational analytics
Answer ‘how many P1s last month?’ or ‘which category has the most SLA breaches?’ in real time.
Runbook retrieval
Surface the right SOP or runbook based on incident category and component automatically.
Multi-incident comparison
Analyse and cross-reference up to 5 incidents in a single conversation.
Every deployment is configured for your taxonomy, terminology, and SLA thresholds. Used across semiconductor, apparel, financial services, logistics, and enterprise IT environments.
SEMICONDUCTOR / EDA
EDA Tool & HPC Incident Triage
EDA tool license failures, simulation cluster incidents, PDM system issues, HPC job failures .
APPAREL / RETAIL
Order Management & Warehouse Systems
Order management incidents, warehouse integration failures, SLA monitoring during peak seasons.
FINANCIAL SERVICES
Authentication & Compliance Incidents
Authentication failures, compliance workflow incidents, trading system degradation, access control issues.
LOGISTICS / SHIPPING
Network & WMS Integration Incidents
Network connectivity, WMS integration incidents, route planning system failures
TECHNOLOGY / SAAS
Infrastructure & Cloud Operations
Infrastructure incidents, deployment failures, API degradation, cloud cost anomalies.
ANY ENTERPRISE IT Team
Configurable for Any Taxonomy
Configurable for any incident taxonomy, any ITSM platform, any resolution workflow.
Bring together disconnected systems into a single intelligent layer that drives faster resolutions, smarter insights, and seamless operational efficiency.
IT Ops Copilot + ServiceNow
Live incident fetch, severity classification, and deep links back to full source tickets in ServiceNow.
IT Ops Copilot + Azure OpenAI
GPT-4o powered natural language incident analysis, remediation generation, and conversational routing.
IT Ops Copilot + Snowflake
Natural language analytics against full incident history — volumes, SLA trend analysis, resolution times.
IT Ops Copilot + Azure AI Search
Vector and semantic search across past incidents, resolutions, and runbooks from the indexed knowledge base.
IT Ops Copilot + Microsoft Teams
Native Teams bot with clickable follow-up chips, ServiceNow deep links, and full session memory.
IT Ops Copilot + SharePoint / Confluence
Runbook and SOP ingestion and semantic retrieval — contextualised by incident type and affected component.
IT Ops Copilot is a live product running in enterprise environments. The same team that built it implements, configures, and hands it over — with full UAT and onboarding.
Live in production
IT Ops Copilot is deployed and running in real enterprise environments — not a prototype, proof of concept, or demo.
Client-agnostic by design
Every deployment is configured for your incident taxonomy, terminology, and SLA thresholds — not a generic install.
Multi-service AI in one conversation
Incident analysis, knowledge search, Snowflake analytics, and runbook retrieval — all in a single conversational session.
No new platforms required
Connects to ServiceNow, Snowflake, and Microsoft Teams — the tools your IT engineers already use every day.
Consulevent end-to-end delivery
The team that built IT Ops Copilot delivers every implementation — including integration, configuration, UAT, and onboarding.
Cross-industry production experience
Deployed across semiconductor, apparel, and enterprise IT environments with proven, measurable operational outcomes.
Five engagement options — from a fast POC in your Teams environment to full managed service. Consulevent handles all delivery.
Live in production
IT Ops Copilot is deployed and running in real enterprise environments — not a prototype, proof of concept, or demo.
Full Implementation
End-to-end production deployment — Snowflake, Azure AI Search, Teams bot, knowledge base, and configuration.
Knowledge Base Ingestion
Ingest and index your existing incident history and SOP library from SharePoint or Confluence into Azure AI Search.
IT Ops Managed Service
Ongoing index refresh, model updates, SLA threshold tuning, and capability rollouts — managed by Consulevent.
AI Ops Strategy & Roadmap
Assess your IT operations landscape and define an agentic AI roadmap for your enterprise team.
Ready to put AI-powered incident triage live in your Microsoft Teams environment or through a dedicated Web UI?
Looking to reduce incident resolution time, surface institutional knowledge, and give your IT engineers answers in seconds?
A leading provider in the digital television entertainment sector, renowned for delivering groundbreaking solutions that elevate the viewer experience to new heights.
CRM Application used by agents to take calls from customers and do the following:
An U.S. based client recognized as a leading player in the financial services sector within the automobile industry, specializing in innovative financial solutions and services that drive growth and efficiency for automotive businesses.
CRM Application used by agents to take calls from customers and do the following:
A NASDAQ-listed global energy tech company into renewable energy & semiconductors, it is also one of the world’s leading suppliers of micro inverter-based solar & battery systems.
American semiconductor company.
American energy storage company.
A Silicon Valley-based company of high-performance electronic components used in high-voltage power-conversion systems.
American tools retail Company.
High Tech manufacturing company.
Company provides solutions that transform unstructured digital documents into secure, advanced healthcare standard format.
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