Applications Services
Consulevent is the trusted ServiceNow partner, delivering comprehensive solutions across ITSM, ITOM, CSM, and HRSD. We optimize workflows, automate processes, and accelerate digital transformation, empowering businesses to scale seamlessly and operate with peak efficiency.
Servicenow Services
Not every enterprise requires the entire suite of ServiceNow modules. Choosing the right ones is crucial for a phased implementation that maximizes benefits. This requires a thorough analysis of your current ITSM landscape and future needs. Our comprehensive service portfolio ensures that your ServiceNow implementation is tailored to your specific requirements and optimized for maximum value.
Servicenow Expertise
IT Service Management is not just about implementing a solution; it’s about choosing the right one for long-term success. Consulevent’s certified ITIL and ServiceNow experts collaborate with your team to identify the ideal modules, build applications, and craft a comprehensive plan that addresses both current and future enterprise needs.
Advisory
Services
Process Services
At Consulevent, we empower organizations with expert ServiceNow Advisory Services, ensuring a seamless digital transformation aligned with business goals.
Our experts optimize ServiceNow workflows, business rules, and automation frameworks to improve operational efficiency. We analyze ITSM, HRSD, CSM, and ITOM processes, ensuring alignment with ServiceNow’s best practices, CMDB integrity, and streamlined ITIL implementations for seamless service management.
ASSESSMENT SERVICES
We conduct comprehensive ServiceNow environment assessments, analyzing system architecture, configuration, integrations, and data models. Our in-depth evaluation identifies technical gaps, performance bottlenecks, and security vulnerabilities, providing actionable insights to enhance platform efficiency, scalability, and compliance with best practices.
TECHNICAL ADVISORY
We provide expert guidance on ServiceNow platform architecture, performance tuning, and system integrations. Our advisory includes best practices for instance consolidation, upgrade planning, API integrations, custom development using ServiceNow’s App Engine, and optimizing mid-server configurations for secure, scalable deployments.
INFRASTRUCTURE ADVISORY
We assess cloud and on-premise infrastructure supporting ServiceNow, focusing on network architecture, database performance, and high-availability configurations. Our services include cloud migration strategies, multi-instance architecture recommendations, security hardening, and infrastructure automation to enhance system resilience and scalability.
IT Operations Management (ITOM) Implementation
We deliver end-to-end Implementation Services, ensuring a seamless transition from legacy systems to a fully optimized ServiceNow environment.
By deploying Discovery, Service Mapping, Event Management, and AIOps, we provide real-time monitoring, automated issue detection, and optimal resource utilization. Our approach ensures enhanced system resilience, agility, and operational efficiency across hybrid cloud environments, minimizing downtime and maximizing operational effectiveness.
Implementation
Services
IT Service Management (ITSM) Implementation
We streamline incident, problem, change, and request management, ensuring ITIL compliance and integration with enterprise systems. Our solution drives efficiency, reduces downtime, and enhances user experience through AI-driven workflows and self-service portals, offering faster issue resolution and optimized service delivery.
IT Asset Management (ITAM) Implementation
Our ITAM solution provides end-to-end visibility into hardware, software, and cloud assets. We ensure compliance, minimize risks, and optimize costs by integrating ITAM with procurement systems. This enhances governance and asset utilization, driving cost efficiency and transparency across your IT asset lifecycle, while improving security and compliance.
HR Service Delivery (HRSD) Implementation
We automate HR processes with Employee Service Center, Case Management, and AI-powered Virtual Agents to improve response times and self-service capabilities. Our solution streamlines onboarding and request management, enhancing employee experience, operational productivity, and HR department efficiency.
Customer Service Management (CSM) Implementation
Our CSM solution delivers omnichannel engagement, AI-driven case management, and automated workflows, integrating seamlessly with CRM and contact center solutions. We enhance service operations and customer satisfaction by ensuring personalized, data-driven interactions and faster issue resolution, driving long-term customer loyalty.
Security Operations (SecOps) Implementation
We integrate Security Incident Response, Vulnerability Response, and Threat Intelligence to automate threat detection, prioritization, and remediation. Our SecOps solution fortifies your security posture, ensures compliance, and enables rapid threat mitigation, reducing cybersecurity risks and enhancing resilience against evolving threats.
Governance, Risk, & Compliance (GRC) Implementation
Our GRC solution strengthens governance through policy management, risk assessment, and automated compliance workflows. We streamline audits, minimize risks, and improve enterprise-wide compliance, providing a structured approach to risk mitigation and continuous monitoring of your financial, operational, and security controls.
Consulting
Services
Roadmap Development
Our ServiceNow consultants offer expertise in solution design, implementation, and change management, ensuring a smooth transition, maximum platform adoption, and continuous optimization for ongoing success.
We help you create a tailored ServiceNow strategy, ensuring it aligns with your business objectives. Our roadmap development process considers your unique needs, identifying opportunities for automation, efficiency gains, and improved service delivery across IT, HR, and customer service functions.
Platform Architecture &
Design
Our technical consultants specialize in designing and architecting scalable, high-performing ServiceNow environments tailored to your organization’s unique needs. We ensure that the platform is optimized for future growth, with robust integration points, efficient workflows, seamless scalability and a secure, flexible infrastructure.
Data Migration & Platform Upgrades
Our technical consultants ensure a smooth data migration process when transitioning to ServiceNow or upgrading from previous versions. We manage the migration of large datasets, ensuring data integrity, minimal downtime, and adherence to best practices, ensuring you leverage the latest features and improvements.
Change Management and User adoption
Change can be challenging, but our expert support ensures a smooth transition to your ServiceNow environment. We provide robust change management services, including user training, post-implementation support, and ongoing maintenance, ensuring that your team remains empowered to manage and optimize the platform long-term.
ServiceNow to ServiceNow Integrations
We specialize in integrating ServiceNow with your IT ecosystem, enabling streamlined workflows and seamless data flow.
We provide seamless ServiceNow-to-ServiceNow integrations, ensuring smooth communication between multiple ServiceNow instances within your organization. This integration enables real-time data synchronization, enhances workflow consistency, and unifies service management processes, improving operational efficiency and decision-making.
Integration
Services
Legacy System Integrations
We specialize in integrating ServiceNow with legacy systems, modernizing your IT infrastructure while maintaining the functionality of older technologies. Our integration solutions ensure smooth data exchange and system interoperability, enabling businesses to leverage ServiceNow’s capabilities without losing value from legacy applications.
Integration Hub
Our Integration Hub service streamlines connections between ServiceNow and third-party applications, services, and systems. By centralizing API management, connectors, and data flows, we provide a scalable and efficient platform for automating processes, enhancing operational efficiency, and improving collaboration across your business.
Integration Enhancements
We enhance existing ServiceNow integrations to optimize performance, security, scalability, efficiency and reliability. Our expert team refines and customizes your integrations, ensuring smooth data synchronization, reducing latency, and enabling your platform to evolve and meet future business needs with greater flexibility.
Application
Development
Custom Application Development
Consulevent specialize in building applications on the ServiceNow platform, leveraging its robust features to automate workflows and optimize business processes.
We design and develop custom applications on the ServiceNow platform, using its native tools like the ServiceNow Studio. Our applications are tailored to your specific business processes, leveraging ServiceNow’s powerful scripting and workflow automation to optimize service delivery and enhance productivity.
Low-Code Application Development
With ServiceNow’s low-code capabilities, we build highly customizable applications with minimal coding, enabling faster time-to-market. We use ServiceNow’s App Engine and Flow Designer to create automated workflows and integrate your business processes seamlessly with other enterprise systems.
ServiceNow Scoped Application Development
We specialize in developing scoped applications on ServiceNow, ensuring secure, modular, and easily upgradable solutions. Our development process takes full advantage of ServiceNow’s scoped applications architecture to deliver flexible and maintainable solutions, tailored to meet complex business needs.
Mobile-First Application Development
Utilizing ServiceNow’s Mobile Studio, we develop custom mobile applications that deliver rich user experiences, optimized for mobile environments. Our apps are designed to extend ServiceNow’s capabilities to mobile devices, providing real-time access to IT services and workflows on the go.
Automated Testing for ServiceNow
Our comprehensive testing includes functional, integration, and performance testing, ensuring that your environment operates smoothly, and reducing risks and enhancing reliability.
Leveraging ServiceNow’s Automated Testing Framework (ATF), we deliver efficient and repeatable tests across your ServiceNow environment and streamline the QA process, reduce manual errors, and ensure the consistent quality of your applications, and improving reliability while accelerating time to market.
QA & Testing
Services
Integration and Compatibility Testing
Our QA services include thorough integration and compatibility testing to ensure your ServiceNow platform communicates effectively with third-party systems. We test data flows, API integrations, and user interfaces to identify potential issues early and ensure seamless synchronization across all platforms, preventing disruptions for operations.
Performance Testing for ServiceNow
We conduct rigorous performance testing for ServiceNow applications to assess their scalability, responsiveness, and system stability under varying workloads. Our testing ensures that your environment can handle peak traffic, optimize resource utilization, and provide a seamless experience for users, even under demanding performance conditions.
Security Testing for ServiceNow
Our security testing services assess your ServiceNow applications for vulnerabilities, ensuring compliance with security regulations and best practices. Through security assessments, and continuous monitoring, we help identify and resolve potential security risks, safeguarding sensitive data and protecting your ServiceNow environment from threats.
Process
Automation
End-to-End Process Automation
Consulevent helps organizations maximize efficiency by implementing ServiceNow automation, transforming business processes with AI, machine learning, and workflow orchestration.
We leverage ServiceNow’s automation capabilities to streamline your business processes, eliminating manual tasks and improving efficiency. Our solutions automate complex workflows across IT, HR, customer service, and more, ensuring faster decision-making, reduced errors, and enhanced productivity across the organization.
Business Rule and Workflow Automation
We utilize ServiceNow’s Business Rules and Workflow Engine to automate processes that are critical to your organization’s operations. From task management to incident resolution, we design and implement automated workflows to improve speed, consistency, and service delivery across departments, reducing manual intervention and human error.
Robotic Process Automation (RPA)
We integrate ServiceNow with RPA tools to automate repetitive and time-consuming tasks to enhance accuracy, and productivity. Our RPA solutions enhance the efficiency of routine activities, such as data entry and processing, allowing your team to focus on more strategic, high-value tasks and boosting overall operational efficiency.
AI-Powered Process Automation
Using ServiceNow’s AI capabilities, we build intelligent automation solutions that learn from user interactions and adapt to improve performance. From automated ticket routing to predictive analytics, we design systems that not only automate tasks but also optimize them for improved service delivery and better decision-making.
Platform Support & Maintenance
Consulevent delivers seamless ServiceNow support, handling incidents, upgrades, and optimizations to keep your IT operations efficient, secure, and always up to date.
We provide ongoing support and maintenance to ensure optimal performance of your ServiceNow platform. Our experts proactively monitor, troubleshoot, and resolve issues, ensuring minimal downtime, seamless upgrades, and continuous improvements to keep your ServiceNow environment running smoothly.
Support
Services
Incident & Problem Management
Our support team swiftly resolves ServiceNow incidents, minimizing disruptions and ensuring continuity. We implement proactive monitoring, root cause analysis, and resolution strategies to enhance platform stability and prevent recurring issues.
User Assistance & Training
We offer expert guidance and hands-on training to help your team maximize ServiceNow’s capabilities. Our tailored support services include user onboarding, troubleshooting, and best practices to improve adoption, boost productivity, and optimize workflow efficiency.
Customization & Enhancements Support
Our team assists in refining and enhancing your ServiceNow instance by implementing custom configurations, developing new features, and optimizing workflows while delivering a scalable and efficient ServiceNow experience.
ServiceNow Upgrade & Performance Optimization
We manage ServiceNow upgrades for compatibility with new features while minimizing disruptions, optimizing workflows, integrations, and system configurations to ensure peak platform efficiency.
Our Servicenow Expertise & Capabilities
IT Service Management
- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog
- Knowledge Management
- Asset & Configuration Management (CMDB)
IT Operations Management (ITOM)
- Event Management
- Cloud Management
- IT Infrastructure Management
- Discovery
- Service Mapping
- AIOps & Observability
Customer Service Management (CSM)
- Case Management
- Knowledge Base & AI Chatbots
- Omnichannel Support
- Self-Service Portals
- Field Service Management
IT Business Management (ITBM)
- Project Portfolio Management (PPM)
- Application Portfolio Management (APM)
- Agile Development & SAFe
- Financial Management
App Dev and Integrations
- Now Platform App Engine
- Low-Code/No-Code Development
- Integration Hub
- API Management
- AI & Automation
Security Operations
- Security Incident Response
- Vulnerability Management
- Threat Intelligence
- Risk & Compliance Management
Platform
- ServiceNow Platform Core Capabilities
- User Experience (UI Builder, Portal)
- AI & Machine Learning (Predictive Intelligence)
- Performance Analytics & Reporting
- Governance, Risk, and Compliance (GRC)
Domain expertise to transform your enterprise
Consulevent combines domain and package application expertise to deliver services needed for successful implementations. With a myriad of best of breed package applications to choose from, companies can rely on our domain and application experts to advice and guide them through their specific needs along the implementation lifecycle.
Revolutionize Your
Financial Processes
Through automation and greater control of accounting, receivables, payables and expenses… Learn More
Re-imagine Your
Supply Chain
Through intelligent demand and supply planning and automating buyer-vendor collaboration… Learn More
Optimize Your
Human Capital
Through automation of end-to-end HR processes, benefits, workforce planning and modeling… Learn More
Enrich Your
Customer Experience
Through streamlining omnichannel interactions ensuring seamless communication.… Learn More
Our Latest Case Studies
Explore our case studies to see how Consulevent partners with organizations to deliver transformative solutions that yield measurable results. Discover how we turn obstacles into opportunities, enabling businesses to thrive in an ever-changing landscape.
Get answers to your question
We’re happy to answer any questions you may have and help you determine which of our services best fits your needs
